Warranty & After-Sales
Product & Installation Warranty Policy
Standard 12-month product warranty and 6-month installation workmanship warranty on all equipment supplied and installed by 3A Alarm System. Governed by the laws of the Republic of Mauritius.
12-Month Product Warranty
Covers defects in materials and workmanship of the equipment supplied, from the original date of purchase. We will repair, replace, or credit at our discretion.
6-Month Installation Warranty
Covers the quality of our labour and installation practices for CCTV, alarm systems, electric fences, and intercoms — rectified at no labour cost to you.
Section 3
Coverage by Product Category
Different product categories carry different practical coverage owing to their nature and expected service life.
| Product Category | Coverage | Notes |
|---|---|---|
| Cameras (EZVIZ & HIKVISION) | 12 months | Full cover for material and workmanship defects. |
| NVR / DVR recorders | 12 months | Excludes pre-installed hard drives after 6 months of heavy use. |
| Alarm control panels & sensors | 12 months | Full cover; excludes tamper and installation damage. |
| Video intercom systems | 12 months | Full cover for material and workmanship defects. |
| Electric fence energisers | 12 months | Excludes damage from vegetation contact, lightning, or tampering. |
| Power adapters & cables | 6 months | Cover for defects only; wear and physical damage excluded. |
| Rechargeable batteries | 6 months | Capacity degradation from normal charging is not a defect. |
| SD cards & storage media | 3 months | Data loss is never covered; see Exclusions. |
| Mounts, brackets & housings | 3 months | Cosmetic and corrosion damage excluded. |
| Solar panels | 6 months | Excludes damage from weather, impact, or improper mounting. |
Section 4
Installation Warranty Covers
- Loose, slipping, or improperly secured brackets, mounts, or housings.
- Incorrect or faulty cable termination, connection, or crimping.
- Faulty installation causing a device to malfunction or lose connection.
- Poor workmanship in cabling, conduit routing, or mounting that does not meet a reasonable professional standard.
Section 4.2
Installation Warranty Excludes
- Damage caused by the customer or any third party after installation is complete.
- Building works, renovations, painting, or structural changes that disturb the installation.
- Damage caused by pests, insects, rodents, lizards, or other animals.
- Damage caused by weather, flooding, lightning, power surges, or other acts of nature.
- Any modification, repair, or re-wiring carried out by a party other than 3A Alarm System.
Section 5
What Is Not Covered
A claim that falls within one or more of these exclusions may be refused, or handled on a chargeable (paid-repair) basis at our discretion.
Section 6
How to Make a Warranty Claim
Contact 3A Alarm System and describe the fault. Have your Proof of Purchase and the Product serial number ready.
Our team will carry out basic troubleshooting with you — many issues can be resolved without a return or site visit.
If the fault cannot be resolved remotely, we will issue a Return Merchandise Authorisation (RMA) reference, or arrange a site visit for installation-related claims.
For product returns, package the Product securely, ideally in its original packaging with all relevant accessories, and clearly mark the RMA reference on the outside.
Return or deliver the Product to us as instructed, or provide access for a site visit. Keep any postage or courier receipt as evidence of return.
We will inspect the Product or installation, confirm whether the claim is valid, and notify you of the outcome and the remedy to be provided.
Please do not return any Product without first obtaining an RMA reference, as unauthorised returns may be delayed or refused. We aim to complete assessment within one (1) month of receiving a returned Product or reported installation defect.
Section 10
Limitation of Liability
Our total liability under this warranty in respect of any Product or installation shall not exceed the original purchase or installation price paid for that item. Security and surveillance systems are aids to security and are not a guarantee against loss, injury, or intrusion.
Unless a separate monitoring agreement is in place, 3A Alarm System is a supplier and installer of equipment and does not provide alarm monitoring or emergency response services. This Policy does not affect any statutory rights you may have under the laws of the Republic of Mauritius.
Section 11
Warranty & After-Sales Service
Please quote your invoice number and Product serial number in all warranty correspondence.